Service Solutions

Services that maximize uptime and support your business

Get peace of mind with Wallbox. Our comprehensive services offerings, including training, troubleshooting, maintenance, and after-sales support, ensure you're always supported.

Wallbox Care

Customizable services for your business

Proactive support keeps your Supernova running. Our tailored services cover everything from remote diagnostics and on-site repairs to parts management, maintenance, and warranty extensions.

Remote Support

Our Customer Care Center will assist you remotely, resolve issues with your chargers and guide you.

Corrective & Preventive Maintenance

Scheduled maintenance visits will be conducted to optimize performance and minimize downtime. If an issue arises, a Wallbox Certified Agent will be onsite promptly to ensure your charger is back in operation quickly.

Warranty Extension

Extend your coverage beyond the standard Wallbox warranty timeframe, providing protection against the unexpected and peace of mind that your assets are covered.

Spare Parts

In order to extend your charger's lifespan we offer individual components that can be used to replace damaged or worn-out components.

Wallbox Care

Maximize Uptime with Rapid, Reliable Support

Resolution time of 72hrs

Wallbox Care

Our dedicated support ensures quick on-site reactions and resolutions, keeping Supernovas operational and efficient.

Resolution time of up to 9 days

Basic Warranty

Our base-level support provides remote assistance and diagnostics, but may lead to longer downtimes and delayed on-site interventions, affecting uptime and efficiency.

Cosmos

Elevating our service program with real-time telemetry

Faster issue resolution through remote monitoring and troubleshooting.

Operational cost savings by minimizing on-site technical interventions.

Enhanced customer satisfaction.

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Training

Supernova Training & Certification

Training Modules

Tailor your training to your needs with our flexible modules covering Installation, Commissioning & Preventive Maintenance, and Corrective Maintenance.

Train-the-Trainer Course

Empower your team with our TTT program. Certify internal trainers to equip your organization with the knowledge to operate Wallbox DC fast chargers.

Annual Recertification & Refreshers

Stay certified and up to date with annual recertification. Our refresher courses ensure your team is equipped with the latest updates and best practices.

Ready to build your solution? Let our specialists help

Send us a request and we'll be in touch shortly with more information.